Frequently Asked Questions (FAQ)
Last Updated: August 28, 2026
Welcome to the SkyTimeTick FAQ.
Below you will find answers to common questions about ordering, payment, shipping, tracking, delivery, returns, refunds, and customer support.
If you cannot find the answer you are looking for, please contact us at support@skytimetick.com.
1. Who operates SkyTimeTick?
SkyTimeTick is operated by KANSO LIVING LLC, a United States limited liability company.
Business Address:
117 S Lexington St STE 100
Harrisonville, MO 64701
United States
Customer Support Email:
support@skytimetick.com
2. How can I contact SkyTimeTick?
You can contact our customer support team by email:
If your inquiry is about an existing order, please include your order number and the email address used to place the order whenever possible.
3. How long does it take to process my order?
Orders are typically processed within 1–3 business days after successful payment confirmation.
Business days are Monday through Friday, excluding applicable U.S. federal holidays.
Orders placed on weekends or holidays will generally begin processing on the next business day.
4. How long does shipping take?
After your order has been processed and shipped, the estimated shipping transit time is:
6–12 business days
Shipping transit time is separate from order processing time.
5. What is the total estimated delivery time?
Our standard estimated timeframe is:
Processing Time: 1–3 business days
Shipping Transit Time: 6–12 business days
Estimated Total Delivery Time: 7–15 business days
These timeframes are estimates and are not guaranteed delivery dates.
Occasional delays may occur due to carrier disruptions, severe weather, holidays, incorrect addresses, or other circumstances outside our reasonable control.
6. How much does shipping cost?
Any applicable shipping charges will be displayed during checkout before you complete your purchase.
You will have an opportunity to review the total order amount, including applicable shipping charges, before submitting payment.
Please refer to our Shipping Policy for complete shipping information.
7. Where do you ship?
Available shipping destinations are shown during checkout.
If your shipping address is accepted and an available shipping option is displayed during checkout, your order may be eligible for delivery to that destination, subject to order verification and applicable shipping restrictions.
8. How do I know if my order was successfully placed?
After successfully placing an order, you should receive an order confirmation at the email address provided during checkout.
Please check your inbox and spam or junk folder if you do not see the confirmation email.
If you still cannot locate your order confirmation, contact us at:
9. How can I track my order?
Once your order has been shipped, tracking information will be provided when available.
Your shipping confirmation may include a tracking number, carrier information, or instructions for tracking your shipment.
Please note that tracking information may take some time to become active after the carrier receives the package.
10. Why is my tracking information not updating?
Tracking information may not update immediately after shipment.
Carriers may require additional time to scan and process packages at different stages of transportation.
If tracking has not updated for an extended period or your order has exceeded the estimated delivery timeframe, please contact us at:
We will review the available shipment information.
11. My order is delayed. What should I do?
Our estimated total delivery timeframe is 7–15 business days.
If your order has not arrived after the estimated delivery period, please contact us at:
Include your order number so we can review the available tracking information and assist you.
12. What happens if my package is lost?
If you believe your package has been lost in transit, please contact us with your order number.
We will review the tracking information and, where appropriate, investigate the shipment with the applicable carrier or fulfillment provider.
If the package is confirmed lost in transit, we will provide an appropriate resolution, which may include a replacement or refund.
13. Tracking says delivered, but I cannot find my package. What should I do?
If tracking shows that your package was delivered but you cannot locate it, we recommend that you:
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Check around the delivery location;
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Ask household members or other authorized recipients;
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Check with neighbors where appropriate;
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Check with building reception or property management where applicable; and
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Allow a short period of time in case the carrier updated the delivery status before final placement.
If you still cannot locate the package, contact us at support@skytimetick.com and we will review the available information.
14. Can I change my shipping address?
If you need to change your shipping address, contact us as soon as possible at:
Please provide your order number and the correct shipping information.
We will make reasonable efforts to update the address before the order enters fulfillment.
However, once an order has been processed or shipped, we may no longer be able to change the delivery address.
15. Can I change or cancel my order?
Please contact us as soon as possible if you need to change or cancel an order.
Email:
support@skytimetick.com
We will make reasonable efforts to accommodate your request.
However, once an order has entered processing, fulfillment, or shipment, cancellation or modification may no longer be possible.
If the order has already shipped, you may request an eligible return after delivery in accordance with our Return & Refund Policy.
16. What payment methods do you accept?
Available payment methods are displayed during checkout.
Payment options may vary depending on your location, device, and the payment services currently available through our store.
You will be able to review the available payment methods before completing your purchase.
17. Is my payment information secure?
Payments are processed using the payment services available through our e-commerce platform and applicable third-party payment providers.
We generally do not directly store complete payment card numbers.
Please review our Privacy Policy for more information about how personal information is handled.
18. Why might my order require verification?
Some orders may be reviewed as part of our fraud prevention and payment security procedures.
In limited circumstances, we may request additional information reasonably necessary to verify an order, billing details, shipping details, or payment authorization.
These measures help protect both customers and our business from unauthorized transactions.
19. What is your return policy?
We accept eligible returns within 30 days from the date your order is delivered.
Returned products should generally be:
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New, unused, and unworn;
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In their original packaging whenever reasonably possible;
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Returned with included accessories, manuals, tags, or components; and
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Free from damage caused by misuse, accidents, or unauthorized modifications.
Please review our Return & Refund Policy for complete terms and conditions.
20. How do I request a return?
To request a return, contact:
Please include:
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Your name;
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Order number;
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Email address used to place the order;
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Product you wish to return; and
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Reason for the return.
For damaged, defective, or incorrect products, please also provide clear photos or videos showing the issue where reasonably necessary.
Please do not return an item before receiving return instructions from us.
21. Do you accept returns if I change my mind?
Yes. Eligible change-of-mind returns may be requested within the 30-day return period.
The product must meet the eligibility conditions described in our Return & Refund Policy.
For change-of-mind returns, customers are generally responsible for return shipping costs unless otherwise required by applicable law.
22. What if I receive a damaged, defective, or incorrect product?
Please contact us as soon as possible, preferably within 7 days of delivery, at:
Please include:
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Your order number;
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A description of the issue; and
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Clear photos or videos showing the problem where reasonably necessary.
After reviewing your claim, we may provide an appropriate resolution such as a replacement, refund, partial refund where appropriate, or another reasonable solution.
If we confirm that the item arrived damaged, defective, or incorrect due to our error, you will not be required to bear reasonable return shipping costs associated with the approved return.
23. Who pays for return shipping?
Return shipping responsibility depends on the reason for the return.
Damaged, defective, or incorrect items:
If we confirm that the problem resulted from our error or the item arrived defective or damaged, we will cover or reimburse reasonable return shipping costs where applicable.
Change-of-mind returns:
Customers are generally responsible for return shipping costs unless otherwise required by applicable law.
Please review our Return & Refund Policy for complete details.
24. How long does it take to receive a refund?
After we receive and inspect an approved return, we will notify you regarding the status of your refund.
If approved, the refund will be issued to your original payment method.
After the refund is issued, please allow approximately 5–10 business days for it to appear in your account.
Actual posting times depend on your bank, card issuer, or payment provider.
25. Can I exchange an item?
If you receive a damaged, defective, or incorrect item and would prefer a replacement, please contact us at:
Replacement availability depends on current inventory.
If a replacement is unavailable, we may offer a refund or another appropriate resolution.
26. What items cannot be returned?
Certain products may not be eligible for return, including:
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Gift cards;
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Personalized or custom-made products;
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Items clearly marked as final sale or non-returnable before purchase;
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Products damaged through misuse, neglect, accidents, or unauthorized modification; and
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Products showing excessive wear or customer-caused damage.
These restrictions do not limit mandatory consumer rights regarding defective, damaged, or misrepresented products.
27. What should I do if I received only part of my order?
Some orders may be shipped in multiple packages.
Different packages may have separate tracking numbers and may arrive on different dates.
If you believe part of your order is missing, please review all available tracking information or contact:
28. How is my personal information used?
We collect and process personal information as reasonably necessary to operate our store and provide our services, including to:
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Process orders;
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Process payments;
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Arrange shipping;
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Provide customer support;
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Process returns and refunds;
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Prevent fraud;
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Maintain website security; and
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Improve our services.
Please review our Privacy Policy for complete information about our privacy practices.
29. How can I make a privacy request?
Depending on applicable law, you may have rights regarding your personal information.
Privacy-related requests can be submitted to:
Please review our Privacy Policy and Your Privacy Choices page for additional information.
30. Where can I find your store policies?
Our important store policies are available through our website, including:
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Shipping Policy;
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Return & Refund Policy;
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Privacy Policy;
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Terms of Service;
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Contact Information;
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Legal Notice; and
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Your Privacy Choices.
We encourage customers to review these policies before placing an order.
31. How can I contact you if I have another question?
If your question is not answered in this FAQ, please contact our customer support team:
SkyTimeTick
Operated by KANSO LIVING LLC
Business Address:
117 S Lexington St STE 100
Harrisonville, MO 64701
United States
Customer Support Email:
support@skytimetick.com
For order-related questions, please include your order number whenever possible so we can assist you efficiently.