Shipping policy

Shipping Policy

Last Updated: August 28, 2026

Thank you for shopping with SkyTimeTick, operated by KANSO LIVING LLC.

This Shipping Policy explains our order processing times, estimated delivery times, shipping charges, tracking information, delivery procedures, and how we handle delayed, lost, or undeliverable packages.

Please review this policy before placing an order.

1. Order Processing Time

Orders are typically processed within 1–3 business days after successful payment confirmation.

Processing time includes order verification, preparation, packing, and handoff to the applicable shipping carrier or fulfillment provider.

Business days are Monday through Friday, excluding U.S. federal holidays.

Orders placed on weekends or holidays will generally begin processing on the next business day.

Please note that processing time is separate from shipping transit time.

2. Shipping Transit Time

After your order has been processed and shipped, the estimated shipping transit time is:

6–12 business days

Transit time begins after the order has been shipped and handed over to the shipping carrier.

3. Estimated Total Delivery Time

Our estimated total delivery timeframe is:

Processing Time: 1–3 business days
Shipping Transit Time: 6–12 business days
Estimated Total Delivery Time: 7–15 business days

The estimated total delivery time is calculated from the time your order enters processing until the estimated delivery of your package.

These delivery timeframes are estimates and are not guaranteed delivery dates.

4. Order Cut-Off Time

Orders may begin processing after successful payment authorization and order verification.

Orders placed outside normal business processing hours, on weekends, or on U.S. federal holidays will generally begin processing on the next business day.

5. Shipping Destinations

Available shipping destinations are displayed during checkout.

If our system accepts your shipping address and provides an available shipping method at checkout, your order may be eligible for delivery to that destination, subject to order verification and any applicable shipping restrictions.

We reserve the right to cancel and refund an order if we are unable to deliver to the address provided.

6. Shipping Costs

Applicable shipping charges, if any, will be clearly displayed during checkout before you complete your purchase.

Customers will have an opportunity to review the total order cost, including applicable shipping charges, before submitting payment.

We do not add undisclosed shipping charges after an order has been completed.

7. Order Confirmation

After successfully placing an order, you should receive an order confirmation at the email address provided during checkout.

Please review your order confirmation carefully.

If you notice an error in your shipping address or order information, contact us as soon as possible at:

support@skytimetick.com

We will make reasonable efforts to correct the information before the order is processed or shipped.

We cannot guarantee that changes can be made after fulfillment has begun.

8. Shipping Confirmation and Tracking

Once your order has been shipped, tracking information will be provided when available.

Your shipping confirmation may include:

Tracking number;
Shipping carrier information; and
A link or instructions for tracking your shipment.

Please allow some time for tracking information to become active after receiving your shipping confirmation.

Carriers may require additional time to scan the package and update tracking information in their systems.

9. Multiple Packages

In some circumstances, an order containing multiple products may be shipped in more than one package.

If your order is divided into multiple shipments:

Packages may arrive on different dates;
Separate tracking numbers may be provided; and
Receiving one package does not necessarily mean that the remaining items are missing.

If you have concerns about a partial delivery, please contact us at support@skytimetick.com.

10. Delivery Delays

Although we make reasonable efforts to meet our estimated delivery timeframes, occasional delays may occur due to circumstances outside our reasonable control.

Possible causes include:

Carrier delays;
Severe weather;
Transportation disruptions;
High seasonal shipping volumes;
Public holidays;
Incorrect or incomplete shipping addresses;
Customs or regulatory inspections where applicable;
Local delivery disruptions; or
Other unexpected logistics events.

If your order has not arrived within the estimated delivery timeframe, please contact us at:

support@skytimetick.com

We will review the available tracking information and assist you with the shipment.

11. Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please carefully verify:

Recipient name;
Street address;
Apartment, suite, or unit number where applicable;
City;
State or region;
Postal or ZIP code; and
Country.

If you discover an address error after placing an order, please contact us immediately at support@skytimetick.com.

We will make reasonable efforts to update the address before shipment, but we cannot guarantee changes after an order has entered fulfillment or has been shipped.

We are not responsible for delivery delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

12. Undeliverable or Returned Packages

A package may be returned to the sender if:

The shipping address is incorrect or incomplete;
The recipient cannot be located;
Delivery is refused;
The carrier is unable to complete delivery after its permitted attempts; or
The package is otherwise considered undeliverable by the carrier.

If a package is returned as undeliverable, please contact us.

We will review the circumstances and provide available options, which may include reshipment or an applicable refund in accordance with our Return & Refund Policy.

Additional shipping costs may apply where the delivery failure resulted from incorrect shipping information supplied by the customer.

13. Lost Packages

If tracking information indicates that your package has not been delivered and you believe it may be lost in transit, please contact:

support@skytimetick.com

Please provide your order number and relevant shipment information.

We will review the tracking details and, where appropriate, work with the shipping carrier or fulfillment provider to investigate the shipment.

If a package is confirmed lost in transit, we will provide an appropriate resolution, which may include a replacement or refund.

14. Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, we recommend that you:

Check around the delivery location;
Check with household members or other authorized recipients;
Check with neighbors, building reception, or property management where appropriate; and
Allow a short period of time in case the carrier's delivery scan was updated before final placement.

If you still cannot locate the package, contact us at support@skytimetick.com.

We will review the available information and assist you with the next appropriate steps.

15. Damaged Packages or Products

Please inspect your order after delivery.

If your package or product arrives damaged, defective, or incorrect, please contact us as soon as possible, preferably within 7 days of delivery, at:

support@skytimetick.com

Please include:

Your order number;
A description of the issue; and
Clear photos or videos showing the damaged, defective, or incorrect product where reasonably necessary.

We will review the issue and provide an appropriate resolution in accordance with our Return & Refund Policy.

16. Order Cancellations

If you need to cancel your order, please contact us as soon as possible at:

support@skytimetick.com

We will make reasonable efforts to accommodate cancellation requests before processing or shipment.

However, once an order has entered fulfillment or has been shipped, cancellation may no longer be possible.

If the order has already shipped, you may request an eligible return after delivery in accordance with our Return & Refund Policy.

17. Delivery Estimates

All processing and shipping times stated in this policy are provided in business days.

For clarity:

Order Processing: 1–3 business days
Shipping Transit: 6–12 business days
Estimated Total Delivery: 7–15 business days

Weekends and applicable public holidays are not counted as business days.

Delivery estimates may be affected by circumstances outside our reasonable control.

18. Returns and Refunds

Shipping-related returns and refunds are governed by our Return & Refund Policy.

Please review our Return & Refund Policy for information regarding:

30-day returns;
Change-of-mind returns;
Damaged or defective products;
Incorrect products;
Return shipping costs;
Refund processing; and
Exchanges.

If there is any question regarding a shipment or return, please contact our customer support team.

19. Consumer Rights

Nothing in this Shipping Policy is intended to exclude, restrict, or limit any mandatory rights available to consumers under applicable law.

Where applicable consumer protection laws provide additional rights or remedies, those rights will continue to apply.

20. Changes to This Shipping Policy

We may update this Shipping Policy periodically to reflect changes in our shipping services, carriers, business operations, or applicable requirements.

Any updated version will be posted on our website with a revised Last Updated date.

Changes will not retroactively reduce rights that have already accrued under applicable law.