Refund policy

Return & Refund Policy

Last Updated: August 28, 2026

At SkyTimeTick, operated by KANSO LIVING LLC, customer satisfaction is important to us. We want you to feel confident when shopping with us. This Return & Refund Policy explains the conditions, procedures, and timeframes for returns, refunds, exchanges, damaged or incorrect items, and order cancellations.

By placing an order through our website, you agree to the terms outlined below.

1. Return Window

We accept eligible returns within 30 days from the date your order is delivered.

To be eligible for a return, you must contact us within this 30-day period.

Return requests submitted after 30 days from the delivery date may not be accepted.

2. Return Eligibility

We accept returns for both defective and non-defective products, subject to the conditions described in this policy.

To qualify for a return, the item should:

Be in new, unused, and unworn condition;
Be returned in its original packaging whenever reasonably possible;
Include all accessories, manuals, tags, and other items originally included with the product;
Show no signs of misuse, accidental damage, unauthorized modification, or improper handling; and
Include proof of purchase or other information that allows us to identify your order.

For defective, damaged, incorrect, or materially different items, please refer to Section 5 below.

3. How to Request a Return

To request a return, please contact our customer support team at:

Email: support@skytimetick.com

Please include:

Your full name;
Order number;
Email address used to place the order;
The item(s) you wish to return;
The reason for the return; and
Photos or videos of the item if it arrived damaged, defective, or incorrect.

Our customer support team will review your request and provide return instructions if the return is approved.

Please do not send a product back before receiving return instructions from us.

Returns sent without prior authorization may result in processing delays.

4. Change-of-Mind Returns

We accept eligible returns if you change your mind about your purchase within the 30-day return period.

For change-of-mind returns, the product must meet the return eligibility requirements described above.

Unless otherwise required by applicable law, customers are generally responsible for return shipping costs for change-of-mind returns.

Original shipping charges, if any, are generally non-refundable unless required by applicable law.

5. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as possible after delivery.

If your order arrives:

Damaged;
Defective;
With the wrong item;
With missing components; or
Materially different from what you ordered,

please contact us at support@skytimetick.com as soon as possible, preferably within 7 days of delivery.

Please provide your order number and clear photos or videos showing the issue.

After reviewing the claim, we may offer an appropriate resolution, which may include:

A replacement;
A refund;
A partial refund where appropriate; or
Another reasonable solution agreed upon with you.

If we confirm that the item was damaged, defective, or incorrect due to an error on our part, we will not require you to bear reasonable return shipping costs associated with the approved return.

6. Non-Returnable Items

Certain products may not be eligible for return, including:

Gift cards;
Personalized or custom-made products;
Items clearly marked as final sale or non-returnable before purchase;
Products damaged due to misuse, neglect, accident, or unauthorized modification; and
Products showing excessive wear or damage caused after delivery.

This section does not limit any rights you may have under applicable consumer protection laws for defective, damaged, or misrepresented products.

If you are unsure whether your item is eligible for return, please contact us before sending it back.

7. Return Shipping

Return shipping responsibility depends on the reason for the return.

For defective, damaged, or incorrect items:
If we confirm that the issue resulted from our error or the product arrived defective or damaged, we will provide instructions for the approved return and cover or reimburse reasonable return shipping costs where applicable.

For change-of-mind or customer-preference returns:
The customer is generally responsible for the cost of returning the item unless otherwise required by applicable law.

We strongly recommend using a trackable shipping service for returns.

SkyTimeTick and KANSO LIVING LLC are not responsible for return packages lost in transit when customers arrange their own return shipping.

8. Refunds

Once we receive and inspect your approved return, we will notify you regarding the status of your refund.

If approved, the refund will be issued to the original payment method used for the purchase.

Please allow approximately 5–10 business days after the refund has been issued for it to appear in your account.

Actual posting times may vary depending on your bank, card issuer, or payment provider.

We cannot control delays caused by financial institutions after a refund has been successfully issued.

9. Partial Refunds

In certain circumstances, a partial refund may be issued instead of a full refund, where permitted by applicable law.

This may apply when an item is returned with:

Missing accessories or components;
Damage not caused by us;
Significant signs of use beyond what is reasonably necessary to inspect the product; or
Other conditions that materially reduce the product's value.

We will notify you if a deduction applies before completing the applicable refund.

10. Exchanges

If you receive a damaged, defective, or incorrect product and would prefer a replacement, please contact us at support@skytimetick.com.

Replacement availability depends on current inventory.

If a replacement is unavailable, we may offer a refund or another appropriate resolution.

11. Order Cancellations

If you need to cancel or modify an order, please contact us as soon as possible at:

support@skytimetick.com

We will make reasonable efforts to accommodate your request.

However, once an order has entered processing or has been shipped, cancellation may no longer be possible. In that case, you may request a return after receiving the order in accordance with this Return & Refund Policy.

12. Refused or Undeliverable Packages

If a package is returned to us because of an incorrect or incomplete shipping address provided by the customer, refusal of delivery, or repeated unsuccessful delivery attempts, we will review the order once the package is returned.

Additional shipping costs may apply if the customer requests reshipment.

Any refund for an undeliverable or refused order will be handled according to the circumstances of the order and applicable law.

13. Refunds for Orders Not Received

If tracking indicates that your package has not been delivered within the expected delivery period, please contact us at support@skytimetick.com.

We will review the shipment and, where appropriate, contact the shipping carrier or fulfillment provider.

If the package is confirmed lost in transit, we will provide an appropriate resolution, which may include a replacement or refund.

14. Consumer Rights

Nothing in this Return & Refund Policy is intended to exclude, restrict, or limit any mandatory rights or remedies available to consumers under applicable law.

If applicable consumer protection law provides you with rights that are more favorable than the terms stated in this policy, those statutory rights will apply.