Contact information
Contact Information
Last Updated: August 28, 2026
Thank you for visiting SkyTimeTick, operated by KANSO LIVING LLC.
We are committed to providing clear and accessible customer support. If you have questions about an order, product, shipping, delivery, return, refund, payment, or any other matter related to our store, please contact us using the information below.
Customer Support
Email:
support@skytimetick.com
For the fastest assistance, please include your order number and the email address used to place your order when contacting us about an existing purchase.
Business Information
Store Name: SkyTimeTick
Legal Business Name: KANSO LIVING LLC
Business Type: Limited Liability Company (LLC)
Business Address:
117 S Lexington St STE 100
Harrisonville, MO 64701
United States
Customer Support Email:
support@skytimetick.com
Customer Service Inquiries
You may contact us for assistance with:
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Product information;
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Order status;
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Order changes or cancellations;
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Shipping and tracking;
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Delivery questions;
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Damaged, defective, or incorrect products;
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Returns and exchanges;
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Refunds;
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Payment-related questions;
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Privacy requests; or
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General customer service inquiries.
For order-related inquiries, please provide your order number whenever possible so that we can locate your order efficiently.
Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible at:
We will make reasonable efforts to accommodate your request before the order enters fulfillment.
Once an order has been processed or shipped, changes or cancellations may no longer be possible.
Please refer to our Return & Refund Policy for additional information.
Shipping and Tracking Support
Orders are generally processed within 1–3 business days.
After shipment, the estimated transit time is 6–12 business days.
The estimated total delivery timeframe is therefore approximately 7–15 business days.
If you have questions regarding tracking or delivery, please contact:
Please include your order number when contacting us.
Returns and Refunds
Eligible products may be returned within 30 days from the date of delivery, subject to the conditions described in our Return & Refund Policy.
To request a return, refund, or replacement, contact:
Please do not return a product before receiving return instructions from our customer support team.
Damaged, Defective, or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible, preferably within 7 days of delivery.
Please provide:
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Your order number;
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A description of the issue; and
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Clear photographs or videos showing the issue where reasonably necessary.
Our customer support team will review your request and provide an appropriate resolution in accordance with our Return & Refund Policy.
Privacy Requests
For questions regarding your personal information or to exercise applicable privacy rights, please contact:
Please review our Privacy Policy and Your Privacy Choices page for additional information about how we collect, use, and protect personal information.
Response Times
We aim to respond to customer inquiries as promptly as reasonably possible during normal business days.
Response times may occasionally be longer during weekends, public holidays, or periods of unusually high customer service volume.
Contact Us
For all customer service and business-related inquiries:
SkyTimeTick
Operated by KANSO LIVING LLC
Business Address:
117 S Lexington St STE 100
Harrisonville, MO 64701
United States
Email:
support@skytimetick.com
We appreciate your business and look forward to assisting you.